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How Pricing Can Destroy Sales & Marketing Performance

For too many B2B sales and marketing operations, pricing is viewed as “someone else’s problem.” In their minds, people in product management are responsible for coming up with the numbers and putting them in the system. From there, it’s the sales and marketing teams’ responsibility to simply adhere to those numbers as best they can.

But what if those numbers are wrong? What if those prices have very little rigor or strategic thought behind them? What could happen then?

Well…how does destroying over $1 billion of potential revenue sound?

That’s what happened when the product managers at one large manufacturer threw some really messed-up prices into the marketplace. Of course, these seasoned product managers had the best of intentions. But nevertheless, they had no idea what they were doing!

As detailed in the Playbook, the full story is a great example of the “good, bad, and ugly” case studies we love to publish. From our perspective, mistakes are just so much more instructive…and a lot more entertaining…than successes.

But watching over the shoulders of this company’s product managers as they determine the initial pricing levels for this new product is scary! It’s like watching a train wreck in slow motion….you know exactly what’s going wrong and you wince at the carnage that’s about to unfold.

Now, upon reading this case, you’ll no doubt shake your head in disgust.

But don’t think for second that it’s an outlier or something that could never happen in your organization. This case study is a great reminder about how decisions that have a huge impact on sales and marketing performance are very often being made by well-meaning people who just don’t have the necessary skills or expertise.

If you’re serious about sales and marketing effectiveness, you have to pay attention to anything and everything that affects performance in the field. And unfortunately, that means things like pricing really are your problem.

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