If we'd like to see more information on specific topics, do you take requests?
How are subscribers notified of the new resources and content as they're available?
How do I register for the online webinars that are included in the subscription?
Are the online training sessions/webinars recorded and accessible to subscribers later?
Ask The Network
Can I get ask specific questions to your research team?
How does it take to get Help Desk responses back from your research team?
Are the questions I submit kept confidential?
General Subscription Questions
How can I upgrade my monthly subscription?
Once you’ve completed the order for a new subscription, your monthly subscription will be cancelled and you’ll be refunded a prorated amount for the current month.
How can I add users to my annual or multi-user subscription?
You’ll also be able to monitor the users within your account.
Do you offer further discounts for large teams?
Do you offer professional certification or continuing education credits?
I've forgotten my username or password. Can you help?
When does my subscription renew?
I need to cancel my subscription. What do I need to do?
You can easily cancel your subscription by sending us an email to firstname.lastname@example.org. We’ll just need your account username, email address and order number.