Marketing Ops Journal

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Whether you have specific questions about optimizing your marketing operation—or just want to know which questions you should be asking—the library of questions in the Marketing Ops Journal makes it easy to find the answers and resources you need.

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  • By tightening-up our targeting criteria, aren't we shrinking our sales potential?
  • Why would a B2B customer defect if they are saying they're satisfied?
  • What's a "bounce-back" offer and when would I want to use one?
  • What if our top-selling salesperson is the worst at hitting target prices and margins?
  • Why are the early signs of customer defection so difficult to spot?
  • Is it ever OK to use revenue as your primary financial measure?
  • What are some typical things that can hurt lead generation?
  • Is speaking about loss avoidance really more powerful than highlighting upside gains?
  • What does a real marketing strategy actually look like?
  • What's the difference between defection detection and customer retention?

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