Marketing Ops Journal

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Whether you have specific questions about optimizing your marketing operation—or just want to know which questions you should be asking—the library of questions in the Marketing Ops Journal makes it easy to find the answers and resources you need.

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  • What's the difference between defection detection and customer retention?
  • Any ideas for teaching our salespeople how to deal with Procurement?
  • How do we know when to segment our data for analysis?
  • Why is customer retention so much more important in B2B than in B2C?
  • Should I share the results of our marketing research with the sales team?
  • What are some good next steps to take once we've gleaned some solid insights about our competitive set?
  • If we spot a potential customer defection early enough, can we turn it around?
  • The prospect-targeting attributes we’ve identified are more like attitudes than attributes. Is that a problem?
  • What if our competitors are outperforming us on every value-driver that really matters?
  • What does a real marketing strategy actually look like?

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