Marketing Ops Journal

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Whether you have specific questions about optimizing your marketing operation—or just want to know which questions you should be asking—the library of questions in the Marketing Ops Journal makes it easy to find the answers and resources you need.

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  • What is "acquisition ROI" and how is it different from "cost per lead"?
  • What's the difference between "explicit" and "latent" demand?
  • When it comes to calculating customer profitability, how good is “good enough”? How accurate is accurate enough?
  • Any tips for getting others in our company on-board with conducting more rigorous competitive analysis?
  • Why shouldn't we just focus our attention on our largest customers?
  • What's the difference between sales enablement and sales effectiveness?
  • If we spot a potential customer defection early enough, can we turn it around?
  • What's the difference between defection detection and customer retention?
  • What's a "bounce-back" offer and when would I want to use one?
  • Which is more important---marketing strategy or marketing tactics?

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